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COURSE CONTENTS:
- What is Telesales
- Listening and Questioning Techniques
- Communication
- Selling Skills
- Dealing with difficult people
- Using the telephone as a professional business tool
WHO SHOULD ATTEND THIS COURSE?
- Telesales Consultants
- Order Clerks
- Outbound Call Centre Agents
A Telesale Representative should not only be an order taker, but rather an order creator.
This requires a specific set of skills which is dealt with extensively during this 2-day course. Selling Skills and Telephone Techniques form a large part of the experiential learning.
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