Effectively deal with the external and internal customers
Listening skills and questioning techniques
Determining visitors requirements according to organizational procedures
How to comply with security measures and remain professional
Have professional telephone skills
Deal with difficult customers
Receiving visitors
Communicate effectively
WHO SHOULD ATTEND THIS COURSE?
Receptionists
Frontline Staff
Switchboard
Girl Friday
Frontline staff is the initial image of your company.
FIRST IMPRESSIONS LAST.
Well-trained professional frontline staff is an asset to any company that deals FACE-TO-FACE with its clients.
This course will enable the delegates to employ their newly acquired skill and competence to their specialized task and add value to the professional image of any organization.
