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Survival depends on staying ahead of the competition. Most of the time we rely on the sales staff to bring in new customers to sustain the business.
The frontline staff, i.e. reception, switchboard, secretaries and internal sales staff play a vitally important role and are often the last of the staff we focus on when it comes to training and sharing of information, i.e. promotions and changes.
This course also focuses on ensuring professional telephone skills and the importance of treating the internal and external customer with respect.
NOTE THAT THESE TWO TOPICS CAN ALSO BE ADDRESSED AS TWO SEPARATE ACCREDITED ONE DAY COURSES
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