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COURSE CONTENTS:
- Identifying development areas within a contact centre context
- Select Coaching techniques and methodology
- Coach contact center personnel
- Ensuring applicable methodologies are used
- Adhere to specific principles
- Conduct objectives which are relevant
WHO SHOULD ATTEND THIS COURSE?
- Managers
- Supervisors
- Coaches
- Team Leaders
The coaching of call centre personnel is essential in ensuring that best practices are adhered to. To be able to do so, knowledge on certain methodologies and techniques is required. This course will provide the necessary information.
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