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COURSE CONTENTS:
- Full Qualifications available on NQF Level 2 and NQF Level 4
- Learnerships for appropriate group sizes are facilitated in-house
WHO SHOULD ATTEND THIS COURSE?
- Call Centre Agents Call Centre Managers
- CRM Managers
- Call Centre Team Leaders
- Call Centre Supervisors
Call Centres are the fastest growing industry in the world.
- Dynamic – fast paced
- Stressful/conflict prone
- Inbound queries/outbound feedback
- Service-orientated
- Ergonomic issues
- Statistics
Our Call Centre courses address all aspects of the Call Centre. It equips the Call Centre Agent with skills equivalent to international standards. Module includes:
- Motivation
- Attitude
- Performance measurements
- Coaching
- Cultural diversity
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