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Conflict & Negotiation Skills

 

COURSE CONTENTS:

  • What is conflict and disagreement?
  • Group conflict and strategies to resolve.
  • Respect, listening, change, diversity.
  • Negotiation and communication
  • Personal power
  • Bargaining
  • Technical questioning techniques

 

WHO SHOULD ATTEND THIS COURSE?

  •  All Staff
  • Sales Managers and Staff
  • Coaches and Mentors
  • Leaders
  • Business Owners

 

It is necessary to equip ourselves with interpersonal skills to handle conflict. The differences between people can be managed effectively.

Many of the discussions we have daily, involves some degree of negotiation. Communication is the critical focal point in any negotiation.

The Neuro Linguistic Programme (NLP) techniques taught during this course will enhance negotiation abilities that will highly increase the possibility of satisfactory outcomes.

 

Contact Us
for more information

Accredited by SERVICES SETA
NQF Level: 4 Credits : 5
Duration: 2 days

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